Shipping policy
Last Updated: 6/12/2026
Cancellation and shipping Policy
About handmade products:
Please take a moment to understand how our products are made. All our products are handcrafted by skilled artisans, resulting in each product being unique. The irregularities which may occur are characteristic of the process and not defect.
We make sure that we show what we sell hence our images are also not heavily edited however colors sometimes differ from phone to phone.
PUNAR does not offer refund or return for change of mind.
An exchange or return will only be issued if the product is faulty or has been sent a wrong product from our end. (We would require a product unboxing video within 2 days of delivery)
If the product is damaged while in transit then kindly email us on studiopunar@gmail.com
Subject of the email should be – Order number – Damaged/Faulty product.
Kindly report us within the concerned time on our mail with proper proofs. We would require a product unboxing video. We would not be able to exchange if we don’t receive a clear unboxing video within 2 days of delivery.
If the same product is not available, you can purchase something else from the website.
Once verified, we may offer:
A replacement (where feasible), or
Store credit (valid for 6 months)
Important: For undelivered goods, we wont be able to assist if the query is raised after 15 days as it gets difficult for us also to track & assist. Reach out to us on 8th day of placing the order if you haven’t received the product & provide us 24 hours to resolve the issue. Happy, safe & secured shopping 💕
Punar
Handcrafted • Sustainable • Thoughtfully Made
Transforming fabric scraps into wearable stories.