Refund policy

Last Updated: 6/12/2026

At Punar, every product is carefully handcrafted and made with attention to detail. Due to the handmade nature of our products, all purchases are subject to the following policy.

No Returns

We do not accept returns on any products purchased through our website. All products are handcrafted and made with significant manual effort; therefore, returns are not applicable.

No Refunds

Punar does not offer refunds under any circumstances, including but not limited to change of mind, personal preferences, incorrect product selection, color variations due to screen settings, shipping delays, or refusal to accept delivery.

All sales are final.

Replacement for Damaged Products Only

A replacement will be provided only if the product is received in a damaged condition and the damage is reported within 48 hours of delivery.

To request a replacement, customers must provide their order number, clear photos of the damaged product, photos of the packaging, and an unboxing video (mandatory for damage claims).

Replacement Approval

After reviewing the submitted proof, our team will verify the claim. If the claim is approved, a replacement product will be arranged at no additional cost to the customer.

Punar reserves the right to reject replacement requests if the request is made after 48 hours of delivery, required proof is not provided, the product has been used, altered, or damaged after delivery, or the claim is found to be invalid upon review.

Order Cancellation

Orders can only be cancelled before they are processed or dispatched. Once an order has been processed or shipped, cancellation requests cannot be accepted.

Contact Us

For damage-related replacement requests, please contact us at studiopunar@gmail.com or WhatsApp at +917247286284. Our support team is available Monday to Sunday, 9:00 AM – 7:00 PM (IST).

Punar — Handcrafted • Sustainable • Thoughtfully Made
Transforming fabric scraps into wearable stories.